Frequently Asked Questions

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are fully secured and encrypted with SSL technology.

We process orders quickly, so we can't always guarantee changes. Please contact us within 1 hour of placing your order and we'll do everything we can to help.

Yes! You'll receive an order confirmation email right away, and a separate shipping confirmation with a tracking number once your order has been dispatched.

100% yes. Our store uses SSL encryption and all payments are processed through PCI-compliant providers. Your personal and payment information is never stored on our servers.

Yes! Enter your discount code at checkout in the "Gift card or discount code" field. Only one discount code can be applied per order. Codes cannot be combined with other active promotions.

Yes, we ship worldwide! Shipping costs and estimated delivery times are calculated at checkout based on your location.

Estimated delivery times after dispatch:

🇺🇸 United States: 5–10 business days
🇬🇧 United Kingdom: 6–12 business days
🇪🇺 Europe: 7–14 business days
🌍 Rest of the world: 10–21 business days

Orders are processed within 1–3 business days before dispatch.

Once your order ships, you'll receive a tracking number by email. You can use it to follow your package on the carrier's website in real time.

Delays can occasionally happen due to customs clearance or high shipping volumes. If your order is past its estimated delivery date, please contact us and we'll investigate immediately.

For international orders, customs duties or import taxes may apply depending on your country's regulations. These fees are determined by your local customs authority and are the responsibility of the buyer. We recommend checking your country's import rules before ordering.

We accept returns within 30 days of delivery. Items must be unwashed, unworn, and in their original packaging with tags attached. Sale items are final sale and cannot be returned.

Contact us with your order number and the reason for your return. We'll send you return instructions within 1 business day.

Once we receive and inspect your returned item, we'll process your refund within 3–5 business days. The amount will be credited back to your original payment method. You'll receive a confirmation email once it's done.

We're really sorry about that! Please contact us within 7 days of receiving your order and include a photo of the item. We'll send a replacement or issue a full refund right away — no need to return anything.

All Baby Basic USA products are made from 100% premium cotton — naturally soft, breathable, and gentle on your baby's delicate skin. No synthetic blends, no harsh chemicals.

Absolutely. Our products are crafted from 100% natural cotton and are free from harmful substances. Soft seams, breathable fabric, and baby-safe design — made with newborns in mind from day one.

Machine wash on a gentle cycle at 30–40°C (86–104°F) with a mild, baby-safe detergent. Tumble dry on low or air dry flat. Do not bleach. For full care instructions, visit our Laundry Instructions page.

Our fabrics use high-quality, colorfast dyes. We recommend washing with similar colors on the first wash. Following the care instructions will keep your items looking great for a long time.

Check our Size Guide for detailed measurements by age and weight. When in doubt, size up — our items are designed to allow a little growing room for extra comfort and longer wear.

Cotton can shrink slightly after the first wash. We account for this in our sizing, and recommend washing at 30°C and air drying when possible to minimize any shrinkage and keep your items in great condition.

Head over to our Contact Us page. We typically respond within 24 hours on business days. We love hearing from our customers!

We're an online-only brand — which means lower costs and better prices for you, with direct shipping anywhere in the world.

We currently don't offer gift wrapping, but our products arrive in beautiful packaging that already makes a great gift. Stay tuned — gift options are coming soon!